Managing Your Care

At KelseyCare Advantage, we're here to help you manage your care and make accessing health care easier and more convenient. Here are some helpful tips and tools to support your care journey with us.

1. Stay Connected and Organized with MyKelseyOnline

We’re committed to keeping you connected to your health and care team in ways that make managing your care simple and effective. We offer you a truly coordinated care experience through the use of our single medical record and MyKelseyOnline. Together, these tools are designed to ensure you stay informed and supported every step of the way.

Single Medical Record

Kelsey-Seybold uses a single electronic medical record, giving each member of your care team access to the most current and accurate information about your health. This means whether you see a provider in person or through our virtual care options, they will have access to your medical history. This helps your provider know important things about your health and care plan.

MyKelseyOnline (MKO) Patient Portal

MKO is your secure patient portal that lets you:

• Schedule appointments
• Request prescription refills
• Receive test results from your doctor
• Message your care team directly

Log in or Register for MKO

For help, contact the MKO Help Line at 713-442-6565, 7 days a week, 7 a.m. to 9 p.m.

2. Choose the Right Option for Your Non-Urgent Care

Access to Care

With Kelsey-Seybold, you have multiple care options available for a range of non-urgent needs:

• Your Kelsey-Seybold care team includes your primary care provider (PCP), any specialists you may have, as well as access to our Advanced Practice Clinicians. Your care team works together to offer you coordinated, continuous care.
• Advanced Practice Clinicians (APCs): Advanced Practice Clinicians (APCs) like Nurse Practitioners and Physician Assistants bring a unique approach to your care while working side-by-side with your primary care doctor. Having an APC on your care team gives you more scheduling options, which can be especially important when you need care right away.

Virtual Care Options

Manage your care remotely and get the care you need as soon as you need it with three convenient virtual options:

• VideoVisitNOW — For care as soon as you need it with no appointment necessary, choose VideoVisitNOW! Simply log in to MKO, complete a few simple questions, and wait for the next available provider. Most wait times are 20 minutes or less.
• Video Visits — If you don’t need immediate care, schedule a Primary or Specialty Care Video Visit appointment with a specific Kelsey-Seybold provider.
• E-Visits — Get a treatment plan in an hour or less with E-visits. E-visits let you message with your doctor about your symptoms, without having a real-time appointment. After answering a few questions in MKO, you’ll receive a treatment plan, including prescriptions if needed.

If you have issues scheduling an appointment, please contact us at 713-442-0000. We’re here to assist you in securing a timely appointment.

3. Plan for After-Hours and Urgent Care Needs

If you are experiencing a life-threatening situation, dial 911 or go to the emergency room nearest you.

After-Hours Care

For non-urgent care after regular business hours, Kelsey-Seybold offers two great options.

• The After-Hours Nurse Hotline, at 713-442-0000, will connect you with a Kelsey-Seybold Registered Nurse after 5 p.m. and on weekends and holidays. Just like all our providers, these nurses have access to your confidential medical record and can page your doctor if needed.
• Saturday clinic hours are offered at Bay Area Campus (formerly Clear Lake Clinic), Memorial Villages Campus, North Houston Campus (formerly Spring Medical and Diagnostic, Spring/FM 1960), and Fort Bend Campus (Sugarland).

Urgent Care

Some conditions that are treated in an urgent care clinic can also be treated at Kelsey-Seybold. Call 713-442-0000 during business hours and after hours for advice about illness that is not life-threatening.

• Preferred Urgent Care centers include Care Now and Next Level.
• Dispatch Health offers same-day medical care in the comfort of your own home, making it an excellent choice for those with limited mobility that prevents them from visiting a doctor in person. Reach out to Dispatch Health at 833-416-4700. They operate 7 days a week from 8 a.m. to 10 p.m., including holidays and weekends.

Hospital Network

We never expect emergencies to happen, but we can be prepared in case they do. Below are our Network Hospitals. All have locations throughout Houston and the surrounding areas.

• CHI St Luke’s Hospital
• Memorial Hermann Hospital
• HCA Healthcare (including Woman’s Hospital of Texas and Texas Orthopedic Hospital)
• River Oaks Hospital
• Huntsville Memorial Hospital

4. Know Before You Go

Access Resources for Managing New Diagnoses and Staying on Track

Take charge of your health with tools that make managing new diagnoses or routine screenings easier. We offer condition-specific guides and helpful checklists to support you in staying proactive about your care.

• Checklist for Your PCP Visit: Use this checklist to stay organized for your next appointment, including notes for medications, questions, and health goals. On page two, the Annual Screening Checklist helps you stay up to date with preventive screenings that support your overall health.
• Choosing the Right Care When You Need It: These tips may help you determine when to seek primary, virtual, urgent, or emergency care.
• Condition-Specific Guides: (Coming soon!) Find easy-to-follow resources for managing high blood pressure, high cholesterol, diabetes, flu, and more.

These tools can help you navigate your health journey with confidence and stay connected with your care plan. Access them here and keep them handy for your next visit.