Request a Redetermination
If KelseyCare Advantage denied your request for coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal) of our decision. You have 60 days from the date of your Notice of Denial of Medicare Prescription Drug Coverage to ask us for a redetermination.
2024 Plan Members
Please complete and submit the following secure online form
Download Part D Coverage Redetermination Form
2025 Plan Members
Please complete and submit the following secure online form
Download Part D Coverage Redetermination Form
Descargue el Formulario de Redeterminación de Cobertura de la Parte D
Expedited appeal requests can be made by phone at 1-800-707-8194.
Who May Make a Request: Your prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. Contact us to learn how to name a representative.
Need Answers?
Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).
From October 1 to March 31
8 a.m. - 8 p.m.
7 days a week
From April 1 to September 30
8 a.m. - 8 p.m.
Monday - Friday
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