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2024 Replacement Cards
Replacement cards should be requested by 12/10/24. We cannot guarantee delivery by 12/31/24 for requests made after this date. Benefits do not roll over into 2025.
Over-the-Counter Benefit Basics
This KelseyCare Advantage benefit provides members with access to hundreds of approved over-the-counter (OTC) products. Approved OTC products cover a wide range of needs, such as allergy relief products, cough and cold medicine, antacids, pain relievers, vitamins and minerals, first aid products, and more.
Your quarterly OTC benefit lets you shop for over-the-counter healthy and wellness products by phone, mail-in order form, or by shopping in-person at the following participating retail stores:
- Kelsey Pharmacies
- CVS
- Dollar General
- Family Dollar
- Kroger
- Walgreens
- Walmart
Have your approved OTC items delivered directly to your home when you order through the following:
- By phone: 800-688-2719 (TTY: 711)
- Online at KCAOTC.com.
- Through the OTC-Anywhere app: Find information about this app in our OTC Catalogs.
- By Mail-In Order form: Find the mail-in order form in the back of your OTC Catalog or on KCAOTC.com.
Approved OTC items can be found in the OTC Catalog. Please make sure you're using an updated catalog when ordering.
2024 Flex Benefits
If your KelseyCare Advantage plan includes Flex benefits*, you receive an allowance every year to help with out-of-pocket costs, including preventive services, associated with dental care, vision care, and hearing services. You can only use the Flex allowance at licensed providers.
*Members of our Classic (HMO), Freedom (HMO-POS), Signature (HMO), Secure (HMO), and Thrive (HMO-POS) plans have Flex benefits.
Refer to your Evidence of Coverage (EOC) for details.
Your online member tool
Your balance is available to view on KCAOTC.com. You may also:
- Activate your card
- View eligible OTC products
- Order products
- Review previous transactions
Any unused balances do not roll over. 2024 Flex and OTC allowances cannot be combined. Check your Evidence of Coverage for details about your quarterly OTC and annual Flex allowance.
Need Answers?
Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).
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