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Over-the-Counter Benefit Basics
This KelseyCare Advantage benefit provides members with access to hundreds of approved over-the-counter (OTC) products. Approved OTC products cover a wide range of needs, such as allergy relief products, cough and cold medicine, antacids, pain relievers, vitamins and minerals, first aid products, and more.
Your quarterly OTC benefit lets you shop for over-the-counter healthy and wellness products by phone, mail-in order form, or by shopping in-person at the following participating retail stores:
- Kelsey Pharmacies
- CVS
- Dollar General
- Family Dollar
- Kroger
- Walgreens
- Walmart
Have your approved OTC items delivered directly to your home when you order through the following:
- By phone: 800-688-2719 (TTY: 711)
- Online at KCAOTC.com.
- Through the OTC-Anywhere app: Find information about this app in our OTC Catalogs.
- By Mail-In Order form: Find the mail-in order form in the back of your OTC Catalog or on KCAOTC.com.
Approved OTC items can be found in the OTC Catalog. Please make sure you're using an updated catalog when ordering.
Refer to your Evidence of Coverage (EOC) for details.
Your online member tool
Your balance is available to view on KCAOTC.com. You may also:
- Activate your card
- View eligible OTC products
- Order products
- Review previous transactions
Unused balances do not roll over. Check your Evidence of Coverage for details about your quarterly OTC allowance.
Need Answers?
Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).
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