OTC & Flex Benefits

Over-the-Counter Benefit Basics

This KelseyCare Advantage benefit provides members with access to hundreds of approved over-the­-counter (OTC) products. Approved OTC products cover a wide range of needs, such as allergy relief products, cough and cold medicine, antacids, pain relievers, vitamins and minerals, first aid products, and more.

Your quarterly OTC benefit lets you shop for over-the-counter healthy and wellness products by phone, mail-in order form, or by shopping in-person at the following participating retail stores:

• Kelsey Pharmacies
• CVS
• Dollar General
• Family Dollar
• Kroger
• Walgreens
• Walmart

Have your approved OTC items delivered directly to your home when you order through the following:

• By phone: 800-688-2719 (TTY: 711)
• Online at KCAOTC.com.
• Through the OTC-Anywhere app: Find information about this app in our OTC Catalogs.
• By Mail-In Order form: Find the mail-in order form in the back of your OTC Catalog or on KCAOTC.com.

2024 Flex Benefits

If your KelseyCare Advantage plan includes Flex benefits*, you receive an allowance every year to help with out-of-pocket costs, including preventive services, associated with dental care, vision care, and hearing services. You can only use the Flex allowance at licensed providers.

*Members of our Classic (HMO), Freedom (HMO-POS), Signature (HMO), Secure (HMO), and Thrive (HMO-POS) plans have Flex benefits.

Refer to your Evidence of Coverage (EOC) for details.