KCA Transportation

KelseyCare Advantage Transportation Benefits

We understand that transportation to and from medical appointments is an important benefit for all KelseyCare Advantage members.

Transportation in 2025

• Standard Transportation is for KelseyCare Advantage Freedom and Signature members who need rides to and from medical appointments, but who are able to walk without assistance. When you contact KelseyCare Advantage to schedule the ride, a Lyft driver will pick you up.
• SSBCI (Special Supplemental Benefits for the Chronically Ill) Transportation is for KelseyCare Advantage plan members with the following chronic health conditions and visits related to those conditions. Not all members qualify.

Schedule a Ride

To request transportation, simply call 713-KCA-RIDE or 855-931-7433 and have the following information ready:

• Member’s first and last name
• Member’s KelseyCare Advantage ID number and date of birth
• A good contact number
• Your medical appointment time
• Your pick-up and drop-off location(s)
• What type of medical appointment you have
• If you will have additional passengers
• If this is a recurring appointment (for services such as dialysis, physical therapy, etc.)
• If you are hard of hearing or sight impaired

Once your ride is scheduled you will get a text or call confirming that your ride is booked. You’ll receive a second notification when your ride is on the way. Drivers do their best to arrive promptly, however, they may experience occasional delays due to conditions beyond their control.

When your appointment is over and you’re ready to be picked up, call 713-KCA-RIDE or 855-931-7433. Hours of operation are Monday through Friday 6 a.m. to 7 p.m. We will help you schedule your ride home. Members are responsible for collecting belongings from the vehicle. Drivers are not liable for lost items.

Rides vary by plan. Check your Evidence of Coverage (EOC) for details about your plan’s transportation benefit.